Resource Engine

Furniture, Floors & Walls

Keyword Examples:
wallpaper floral red
red cracked concrete wallpaper
orange chairs
outdoor hanging lights
red tartan
teak and glass dining table

Terms & Conditions of Business


To simplify pricing, iTC has adopted a flat price model. This means that terms such as List, Net, Contract, Residential and the different price levels for each are not in use by iTC. All products sold by iTC have one price only. This is a combination of the basic structure and all chosen options for each product.

The iTC platform creates project-focused estimates. To reward its relationships on projects with Clients, iTC is drawing on its long history of relationships in Europe to create a project-focused discount structure. Discounts will be shown on each project estimate and will be applied on iTC’s project invoice as a whole prior to the order being placed. Discounts will vary based on the value of the overall order.

Adding or removing products from the project estimate:

  • All products will have a flat price. Discounts will be shown for the estimate overall.
  • When products are added to the project estimate, the percentage and actual discount will grow. The reverse may happen if products are removed.
  • iTC will reissue project estimates when changes are made. Each project estimate will carry the date of that estimate and an estimate version number.
  • To add to products on each project, Clients may also review manufacturers at
    These products are available through iTC but not on iTC’s digital platform.

This pricing policy is part of our platform of simplification.

Other benefits include:

  • Easy product discovery.
  • Mistake-free, one click specification of all options available for each product.
  • Remote or office work – our digital tools are available wherever you work.
  • Discovery to delivery - one resource for modern products for all your projects.

Remember, don’t waste time on specification you can spend in design.

Except in the case of Available Now products, iTC’s flat prices are for products only and do not include transport from the site of production. On the project estimate this is shown as ex-works, along with the country of origin.

All project estimates will also feature a shipping cost allocation. This will be marked at the bottom of each estimate. The delivery cost allocation is calculated from the average cost of a shipment of the same size to the region. This will be clearly marked on the Project Estimate. There will be variances between the shipping cost allocation and the actual cost. It is provided as a guide only and will always be updated on the Project Invoice when full delivery instructions have been provided to iTC. Delivery information is provided by Clients to Archi during the specification process. iTC’s initial shipping cost allocation will be more accurate or less accurate based on this information.

iTC’s project estimates are provided and updated as products are added or removed from the project. Shipping cost allocations are provided on project estimates as a guide for each project.
iTC’s project invoices are produced immediately prior to the payment of the deposit for the order. 50% deposits or 100% payments (wallpaper) should be paid on invoice totals. Clients should not pay based on project estimates.
If balance payments are due, iTC’s project invoices will be re-issued after payment of the order deposit with an approximate date for the payment of the balance


As is standard industry practice, products are paid either 50% or 100% with Client’s order. 

50% payments with order are required for custom furniture products. The final balance payment of 50% is due when production is finished and prior to the goods leaving the manufacturers factory or warehouse.

100% payments with order are required for wallpaper.

All shipping charges are shown on estimates. These must be paid in the same proportion as the payment with Client’s order. Production will not begin if shipping charges have not been paid.

Credit card payments are accepted for samples, and for deposit payments with order when this total is less than $2000. Credit card payments are not accepted for balance payments. All payments greater than $2000 must be made by check or ACH/Wire transfer. A 3% transaction fee is added to products when credit card payments are made.


Due to variances in resolution and color balance on computer monitors or telephones, digital images should not be used to judge materials, finishes or colors. iTC will always provide samples upon request.

Production begins after receipt of Client’s payment with order and only after the estimate is signed. In the case of wallpaper, renderings must also be signed by the Client.

Production does not begin until all required documents are signed. iTC accepts this as Client’s signed approval that all specifications are correct, including but not limited to any particular fire codes that are applicable to products in use at the final location. Due to the variations in local codes and requirements, iTC cannot be held responsible for products incorrectly specified.


All products are made to order. They can only be cancelled or modified prior to production beginning - usually 3-5 days after payment with order.

Delivery Cost Allocation

If the estimate is prepared without a specific delivery address, a delivery cost allocation will have been made and marked on the estimate. A delivery cost allocation is calculated from the average cost of a shipment of the same size to Client’s region. This is provided as a guide only and will always be updated prior to actual shipment when the actual delivery location is provided.


If Clients’ own material is used in the production process, production does not begin until this material arrives at the factory. If more than one material or source is involved, production will not begin until all materials have arrived.

Manufacturers reserve the right to accept or refuse COM or COL based on the specific requirements of the furniture.

Client’s must ensure that all COM/COL materials are correctly labeled, and manufacturers address is clearly marked on the outside of the packaging. If part of a multi-product order, these materials should be clearly marked so the manufacturer can identify the material and the appropriate product to which it belongs.

Upon completion of production, Clients can request photographs of products prior to packing and shipment. iTC will do its upmost to honor such requests.

Shipping & Delivery Responsibility

Please read iTC’s estimate carefully, as shipping & delivery responsibility is always marked.


EXW Factory: Client organizes its own collection from the factory or manufacturers warehouse
CIF US Warehouse: iTC organizes delivery to a US warehouse
Door Delivery: iTC organizes delivery to an installation location. Unless otherwise specified on the estimate, this delivery includes delivery to an external door. It does not involve taking products inside a location or unpacking
White Glove Delivery: iTC organizes delivery inside the installation location, unpacking, placement and removal of packing materials
Air Freight to Location: Products are sent by airfreight from manufacturer to installation location or address provided by Client.

If the estimate is marked as EXW factory, this means Client has responsibility for collection of products from the factory. Client’s freight forwarder will be asked to sign a release (usually called a “Bill of Lading” or “BOL”) that the products are in perfect order. This transfers responsibility for ownership from iTC to Client.

In all other cases, one of the following applies:

For wallpaper & rugs: generally, products are sent by airfreight from the factory to the client’s agreed location. This will be marked on the estimate as Air Freight to Location. Large volume orders may be shipped by ocean container.

For furniture products: generally, these are shipped by ocean freight. For orders that have an urgent delivery schedule, iTC can organize airfreight. Orders to be airfreighted will usually require special packaging. Airfreight is also more expensive than ocean freight. Upon request, iTC will calculate these additional costs, and revise the estimate accordingly.

Products are packed in International Shipping cartons ready for ocean freight as standard. Extra charges will apply if products are repacked in wooded crates for any reason.

For all products that iTC delivers in the United States, all taxes and duties are paid.

For products which iTC is delivering to a final destination outside the United States, importing fees are not included in estimates unless specifically marked as such. These may include but not be limited to Custom duties fees, custom clearance fees, import taxes and other duties. If iTC estimates these fees in advance, local variations can sometimes apply. Any variations will be demonstrated by iTC on the documentation it receives during importation and must be paid by Client prior to final delivery.


iTC insures all products for the value of replacement and shipping cost. This insurance is valid for all products carried by iTC freight forwarders until possession changes. iTC and its freight forwarders are not responsible for products, nor is its insurance valid after the transfer of products to the Client, to the Client’s own freight forwarder, or a third-party freight forwarder. This possession change is marked by a signed BOL after which any damage occurring is the Client’s responsibility.

Receipt & Inspection of Products

General: Products are inspected by the manufacturer prior to release to ensure they are in good condition, complete, and ready for shipment. Damages at any point during shipment must be noted on the Bill of Lading (BOL), signed and dated. Products are moved by freight forwarders, often warehouses and local delivery companies are also involved. Each is responsible for the products after they take possession. Each must sign and date the BOL.

  • The freight forwarder is responsible for a complete inspection of the products at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the freight forwarder that they have accepted responsibility for delivering the products in the condition in which they were received. Inspections of products in cartons or crates are limited to the exterior of the packages
  • This process is repeated if new freight forwarders are involvement in shipment, and when products are received in a warehouse, and when products are delivered locally. When any such transfer takes place, iTC strongly recommends a thorough inspection. Upon receipt and inspection, the receiver must sign a receipt (BOL) which signifies that the shipment is in good condition. Any exception must be noted in writing on the BOl and iTC must be immediately informed. Pictures and description of any damages must be sent to iTC at with 5 business days otherwise no claims will be allowed
  • When unpacking the cartons or crates, inspect all products carefully. Cartons and crates should always be unpacked in the presence of Client or a person responsible to the Client. NEVER discard original packaging until satisfied with the delivery
  • In the event that no responsible person is able to inspect the products thoroughly at the time of receipt, note on the BOL that any concealed damage of products in cartons or crates will be the responsibility of the deliverer or the manufacturer as determined upon later inspection of the products. Always keep a copy of the BOL. If damage is noted, save the packaging material, take pictures of the damage, and send them to iTC

See Insurance for damage claims.

Quality & Warranty

All iTC products are made of fine materials, they are carefully made and guaranteed against material and manufacturing defects for 2 years from the invoice date. 

This guarantee does not include defects for misuse, accidents, neglect, and damages during transport, abuse, or aging and normal wear and tear.  This warranty does not extend to fabrics, leathers, covers and materials, or other materials provided by Client.

Repair, replacement, or a prorated discount on the total price constitute the full responsibility of iTC and are the only possible solutions for Client’s. iTC assumes no responsibility for commercial losses, any consequence of damage that may result from any product defect, failure or delay. It is understood that these limited solutions and responsibility are part of the terms and conditions of purchase of iTC products, and when an order is processed these terms, conditions and limitations are accepted.


In the even that iTC stores products on the client’s behalf, the first month, from the date of arrival at the storage facility will be free. Each succeeding month will be charged as a pass-through expense, i.e., at cost. Client’s may choose to pay for storage monthly, or in total prior to delivery. All storage costs must be paid before products are released. If Clients choose to have products stored in a non iTC facility, iTC will not be responsible for any damages to products from the time the transfer is made.

Products that remain uncollected for six months with no storage paid will be deemed abandoned. iTC will be free to sell them to recover expenses.

Terms & Conditions of Business